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Market Manager
IL - Chicago
Opportunity Snapshot
For the entrepreneurial business professional who enjoys a life away from the confines of a traditional office environment, this high-impact opportunity offers you the best of both worlds: the autonomy to fly solo in the field (albeit with the professional maturity & integrity to work independently) and meet your sales objectives while enjoying the resources and support of a renowned Swedish automaker with an 80-year legacy of vehicle safety and reliability.
As Market Manager, you will become a transformational force in the evolution of our market strategy as you take ownership of your territory which encompasses the Greater Chicago area as well as Minnesota and Wisconsin. Your challenge will be to optimize relationships with area dealers and ensure that market objectives and Retailer targets in volume, profitability and CSI are met or exceeded (in sales and aftersales). Pivotal to your success is an optimistic spirit and the ability to influence dealers to move full speed ahead with market programs; you will not only have the vision to develop the market strategy but also persistently create the momentum to drive it forward as you galvanize the dealers to embrace this vision and achieve higher levels of sales performance.
Volvo Cars of North America (VCNA) is a subsidiary of Volvo Car Corporation of Gothenburg, Sweden. VCNA provides marketing, sales, parts, service, technology and training support to Volvo automobile retailers in the United States, and oversees Volvo operations in Canada and Mexico. Our work with safety has echoed around the world and the global tagline, "Volvo for life" distinctly captures the essence of our mission statement: "to create the safest and most exciting car experience for modern families".
What Else Is in It For You
- Ability to make an impact in a key market -- you'll be joining us at a critical time in our history as we take on the challenges of the toughest auto industry environment in 20 years. The Chicago market is critical to our success and your contributions will not only impact our bottom line, but also shape the future direction of our organization.
- Platform for career growth -- this is a high-potential role that will serve as a springboard for success to numerous career advancement opportunities including executive management; in fact, most of our executives started out in this role and this position is currently open as the predecessor was recently promoted.
- Pride -- you will serve as the Brand Ambassador for an iconic world-wide brand that enjoys tremendous brand equity and whose name instantly triggers associations with safety, quality, and pure driving pleasure.
- Great environment -- staying true to our Swedish culture, we've created a flat, energetic and open environment where people can air their opinions and feel like they can truly make a difference -- we call it the power of "we"! You'll work with some of the best and brightest results-oriented professionals who have the intellect to achieve results and the humor to enjoy the process.
- Excellent compensation -- in addition to a competitive salary, we offer a generous benefits package that includes medical/dental/vision coverage; 401(k) plan with company match; company assigned vehicle; holidays; and more.
What You'll Bring to the Table
- Bachelor's degree in Business Administration/related discipline or equivalent combination of education & experience.
- 7-10 years of related experience; must have broad knowledge of Wholesale Sales, Distribution, Business Management and Marketing experience.
- The ability to engineer profits in a highly competitive market.
- Leadership savvy to marshal resources and rally the team; must have ability to lead an organization through incremental change.
- Excellent interpersonal & communication skills with the ability to deliver polished presentations to executive level decision makers including owners of dealerships.
- Ability to analyze issues and data systematically and utilize this information to develop strategy.
- Solid organization and planning abilities.
- Computer savvy and proficiency with MS office suite including Excel, Word and PowerPoint.
- Flexible mind set to adapt to a constantly changing environment.
- Entrepreneurial attitude, bedrock integrity and proactive business style.
- Ability to travel frequently within your assigned territory.
Preferred, but not required:
- MBA.
- Automotive background from either a retail or OEM perspective is highly desirable.
- Knowledge of auto retail and customer relationship management practices.
More About Your Role
If you're a good fit for this position, you already know most of what this job entails. However, to be sure we're providing a complete picture, here are some details.
Reporting to the Sales & Marketing Manager, you will work from a home-based office within the Greater Chicago area and provide oversight to one Aftersales Market Manager. In a nutshell, you will spend about 75% of your time out in the field with "touch" related activities as you work one-on-one with the dealers executing and reviewing market plans and sales strategies; and the remaining 25% in your home office working on corporate issues, such as market plans for individual markets and vehicles, allocation of cars etc. Specifically, your responsibilities are to:
- Collaborate with regional management to establish market goals and direction for the Market team.
- Develop Retailer and market team strategy to achieve revenue targets.
- Work with and provide guidance to Retailer Principal to achieve Retailer objectives.
- Define network-planning requirements to meet capacity requirements.
- Manage and prioritize market activities to align wholesale, retail and aftersales objectives.
- Solicit Retailer input on various programs and business matters, and provide feedback to the Sales & Marketing Manager.
- Address and resolve cases of customer dissatisfaction, as appropriate.
- Ensure Retailer capacity is in-line with market potential.
- Work with Retailer sales departments to meet sales targets and grow market share.
- Manage market implementation of Volvo sales and marketing programs, activities, standards, support, tools and product training.
- Advise Retailer personnel of incentive programs and assist where required.
- Develop sales improvement plans and monitor execution to achieve results.
- Provide market input on National/Regional programs, Regional projects and processes.
- Review results and analyze market performance for New, Certified Pre-Owned and TDS vehicles, Aftersales, Parts, Accessories and Technical Support.
- Monitor Retailer performance against Annual Business Plan and objectives and take corrective action steps to improve performance, collaborating with the regional team.
- Review and assess Retailer's management team and recommend improvements.
- Monitor Retailer CSI performance and recommend improvement plans, utilizing best practices.
- Audit out of line conditions in warranty, sales, incentives and customer care; take necessary corrective actions.
- Identify new and existing market opportunities and assist in developing a marketing plan.
- Identify training and developmental needs of the market team; provide support for the resources needed.
- Define Retailer improvement programs based on Annual Business Plan and Mystery Shopper.
- Maintain Corporate Identity standards as required.
- Manage the Advertising Market Councils and Advertising Groups.
- Comply with Volvo Business Management, Standards of corporate conduct and Environmental Systems.
Keys to Success
As with any customer-facing role, you will obviously bring your passion for optimizing client relationships, but to really shine in this role you will leverage your leadership prowess to motivate and focus the retailers on a shared vision for future success and expertly gain buy-in for market strategies that will create a competitive advantage. Other facets of success are to:
- Showcase a proactive work ethic, demonstrating a sense of urgency and solid focus to manage multiple priorities in a dynamic environment.
- Balance the freedom of working remotely from a home office (with a Manager in the Irvine area) by demonstrating the utmost integrity and professional maturity to getting the job done right as you meet your sales volume, market penetration and dealer satisfaction goals.
- Maintain a strategic approach to problem solving, continually evaluating our market strategies and processes as you look for creative ways to help us achieve our objectives; you won't be afraid to step off the beaten path and come up with innovative solutions.
- Take a proactive approach to monitoring trends and identifying ways to stay in front of those trends to better anticipate the needs of our customers.
Who We Are
Volvo Cars of North America, LLC. (VCNA) is a subsidiary of Volvo Car Corporation, a Swedish luxury automobile maker founded in 1927 in the city of Gothenburg in Sweden. We are currently owned by Ford Motor Company.
Volvo cars have always evoked a reputation for solidity and reliability and we produce models ranging from SUVs, wagons, and sedans to compact executive sedans and coupes.
With 2,500 dealerships worldwide in 100 markets, 60 percent of sales come from Europe, 30 percent from North America, and the other 10 percent is from the rest of the world. For more information, please visit www.volvocars.com
Opportunity Snapshot
For the entrepreneurial business professional who enjoys a life away from the confines of a traditional office environment, this high-impact opportunity offers you the best of both worlds: the autonomy to fly solo in the field (albeit with the professional maturity & integrity to work independently) and meet your sales objectives while enjoying the resources and support of a renowned Swedish automaker with an 80-year legacy of vehicle safety and reliability.
As Market Manager, you will become a transformational force in the evolution of our market strategy as you take ownership of your territory which encompasses the Greater Chicago area as well as Minnesota and Wisconsin. Your challenge will be to optimize relationships with area dealers and ensure that market objectives and Retailer targets in volume, profitability and CSI are met or exceeded (in sales and aftersales). Pivotal to your success is an optimistic spirit and the ability to influence dealers to move full speed ahead with market programs; you will not only have the vision to develop the market strategy but also persistently create the momentum to drive it forward as you galvanize the dealers to embrace this vision and achieve higher levels of sales performance.
Volvo Cars of North America (VCNA) is a subsidiary of Volvo Car Corporation of Gothenburg, Sweden. VCNA provides marketing, sales, parts, service, technology and training support to Volvo automobile retailers in the United States, and oversees Volvo operations in Canada and Mexico. Our work with safety has echoed around the world and the global tagline, "Volvo for life" distinctly captures the essence of our mission statement: "to create the safest and most exciting car experience for modern families".
What Else Is in It For You
- Ability to make an impact in a key market -- you'll be joining us at a critical time in our history as we take on the challenges of the toughest auto industry environment in 20 years. The Chicago market is critical to our success and your contributions will not only impact our bottom line, but also shape the future direction of our organization.
- Platform for career growth -- this is a high-potential role that will serve as a springboard for success to numerous career advancement opportunities including executive management; in fact, most of our executives started out in this role and this position is currently open as the predecessor was recently promoted.
- Pride -- you will serve as the Brand Ambassador for an iconic world-wide brand that enjoys tremendous brand equity and whose name instantly triggers associations with safety, quality, and pure driving pleasure.
- Great environment -- staying true to our Swedish culture, we've created a flat, energetic and open environment where people can air their opinions and feel like they can truly make a difference -- we call it the power of "we"! You'll work with some of the best and brightest results-oriented professionals who have the intellect to achieve results and the humor to enjoy the process.
- Excellent compensation -- in addition to a competitive salary, we offer a generous benefits package that includes medical/dental/vision coverage; 401(k) plan with company match; company assigned vehicle; holidays; and more.
What You'll Bring to the Table
- Bachelor's degree in Business Administration/related discipline or equivalent combination of education & experience.
- 7-10 years of related experience; must have broad knowledge of Wholesale Sales, Distribution, Business Management and Marketing experience.
- The ability to engineer profits in a highly competitive market.
- Leadership savvy to marshal resources and rally the team; must have ability to lead an organization through incremental change.
- Excellent interpersonal & communication skills with the ability to deliver polished presentations to executive level decision makers including owners of dealerships.
- Ability to analyze issues and data systematically and utilize this information to develop strategy.
- Solid organization and planning abilities.
- Computer savvy and proficiency with MS office suite including Excel, Word and PowerPoint.
- Flexible mind set to adapt to a constantly changing environment.
- Entrepreneurial attitude, bedrock integrity and proactive business style.
- Ability to travel frequently within your assigned territory.
Preferred, but not required:
- MBA.
- Automotive background from either a retail or OEM perspective is highly desirable.
- Knowledge of auto retail and customer relationship management practices.
More About Your Role
If you're a good fit for this position, you already know most of what this job entails. However, to be sure we're providing a complete picture, here are some details.
Reporting to the Sales & Marketing Manager, you will work from a home-based office within the Greater Chicago area and provide oversight to one Aftersales Market Manager. In a nutshell, you will spend about 75% of your time out in the field with "touch" related activities as you work one-on-one with the dealers executing and reviewing market plans and sales strategies; and the remaining 25% in your home office working on corporate issues, such as market plans for individual markets and vehicles, allocation of cars etc. Specifically, your responsibilities are to:
- Collaborate with regional management to establish market goals and direction for the Market team.
- Develop Retailer and market team strategy to achieve revenue targets.
- Work with and provide guidance to Retailer Principal to achieve Retailer objectives.
- Define network-planning requirements to meet capacity requirements.
- Manage and prioritize market activities to align wholesale, retail and aftersales objectives.
- Solicit Retailer input on various programs and business matters, and provide feedback to the Sales & Marketing Manager.
- Address and resolve cases of customer dissatisfaction, as appropriate.
- Ensure Retailer capacity is in-line with market potential.
- Work with Retailer sales departments to meet sales targets and grow market share.
- Manage market implementation of Volvo sales and marketing programs, activities, standards, support, tools and product training.
- Advise Retailer personnel of incentive programs and assist where required.
- Develop sales improvement plans and monitor execution to achieve results.
- Provide market input on National/Regional programs, Regional projects and processes.
- Review results and analyze market performance for New, Certified Pre-Owned and TDS vehicles, Aftersales, Parts, Accessories and Technical Support.
- Monitor Retailer performance against Annual Business Plan and objectives and take corrective action steps to improve performance, collaborating with the regional team.
- Review and assess Retailer's management team and recommend improvements.
- Monitor Retailer CSI performance and recommend improvement plans, utilizing best practices.
- Audit out of line conditions in warranty, sales, incentives and customer care; take necessary corrective actions.
- Identify new and existing market opportunities and assist in developing a marketing plan.
- Identify training and developmental needs of the market team; provide support for the resources needed.
- Define Retailer improvement programs based on Annual Business Plan and Mystery Shopper.
- Maintain Corporate Identity standards as required.
- Manage the Advertising Market Councils and Advertising Groups.
- Comply with Volvo Business Management, Standards of corporate conduct and Environmental Systems.
Keys to Success
As with any customer-facing role, you will obviously bring your passion for optimizing client relationships, but to really shine in this role you will leverage your leadership prowess to motivate and focus the retailers on a shared vision for future success and expertly gain buy-in for market strategies that will create a competitive advantage. Other facets of success are to:
- Showcase a proactive work ethic, demonstrating a sense of urgency and solid focus to manage multiple priorities in a dynamic environment.
- Balance the freedom of working remotely from a home office (with a Manager in the Irvine area) by demonstrating the utmost integrity and professional maturity to getting the job done right as you meet your sales volume, market penetration and dealer satisfaction goals.
- Maintain a strategic approach to problem solving, continually evaluating our market strategies and processes as you look for creative ways to help us achieve our objectives; you won't be afraid to step off the beaten path and come up with innovative solutions.
- Take a proactive approach to monitoring trends and identifying ways to stay in front of those trends to better anticipate the needs of our customers.
Who We Are
Volvo Cars of North America, LLC. (VCNA) is a subsidiary of Volvo Car Corporation, a Swedish luxury automobile maker founded in 1927 in the city of Gothenburg in Sweden. We are currently owned by Ford Motor Company.
Volvo cars have always evoked a reputation for solidity and reliability and we produce models ranging from SUVs, wagons, and sedans to compact executive sedans and coupes.
With 2,500 dealerships worldwide in 100 markets, 60 percent of sales come from Europe, 30 percent from North America, and the other 10 percent is from the rest of the world. For more information, please visit www.volvocars.com
